Which XI plan covers more than one location?

Published US plans are Starter at $17/user/30 days, Business at $20/user/30 days, and Business Plus at $23/user/30 days. There is no per-location hardware fee on those cards. Starter includes one number. Extra DIDs are listed on the pricing page. Shared numbers and virtual receptionist are listed on Scale — talk to sales if you need them on another plan.

Can callers press a key for each store?

Yes, if you use the virtual receptionist spoken menu. It is listed on Scale. Talk to sales if you need the menu on another plan. Time-of-day routing and sequential ring still work without a spoken tree. Keep the first menu to the stores plus a way to reach a person or leave a message.

Do we have to buy a new phone system for the second shop?

No. XI is a virtual phone system. Seats and numbers live on the account. A second location is more people who answer and, if you want local presence, another DID. Port the number already on that shop’s door. Desk phones are optional. Calls ring the apps and the browser.

Multi-Location Phone System

A second location is usually a second door, a second Google listing, and a second chance to miss a call. The first shop already has a number on the window. The new shop either inherits that number or needs a local one people in that zip code will actually dial. If both doors still ring one cell in the owner’s pocket, the new location is a sign, not a phone plan. In 2026 the job is to decide which numbers you publish, who at each door answers them, and what happens when that door is closed.

This guide is for a US small business with two or more addresses — a second retail counter, a second service bay, a franchise-style pair of stores — not the contractor or auto-attendant walkthroughs. Those pages assume one published line. This page is the map when callers can walk into more than one building. It uses only published XI jobs: calling, shared numbers, routing, forwarding, a virtual receptionist, and local numbers. List prices are the pricing-page cards: $17 Starter, $20 Business, and $23 Business Plus per user / 30 days.

One brand number, or a DID per door

Write the job in one sentence before you buy anything. “Callers reach whichever shop is open” is one brand number. “Callers reach the shop they meant to visit” is a local DID per address. Mixing those stories in the same week is how listings split and how a downtown customer lands in a suburb voicemail.

One published line is simpler for ads, invoices, and a single Google profile. Routing can still send the call by hours, by sequential ring, or by a short spoken menu if you use the virtual receptionist. A local DID per shop is better when each location already has a neighborhood number on the door. See toll-free vs local if you are choosing presence versus one nationwide line. Toll-free is optional, not required for two doors in the same metro.

XI virtual phone system seats are people, not buildings. Starter includes one DID. Extra numbers come from business numbers. If a shop already publishes a line, port it. Do not reprint both windows on the same morning you submit a port. City pages such as Dallas and Chicago describe local presence in product language. Use them when the second door is in another city, not as a second price list.

Route by hours and by door, not by whoever is holding the cell

Two locations fail the same way one location fails: the phone lives in one pocket. The new failure mode is a caller who wanted shop B and reached shop A’s lunch break. Call routing can use a schedule per destination. Forwarding covers busy and no-answer hops so an unanswered ring at the first door can try the second, then voicemail.

A spoken “press 1 for Main Street, press 2 for Oak” is the virtual receptionist, listed on Scale. Talk to sales if you need the menu on another plan. Keep the first menu to the stores plus a way to reach a person. The auto-attendant guide is the greeting worksheet. Franchise solutions describes per-location menus and a shared brand number in product language. You do not need a franchise agreement to use the same pattern for two owner-operated shops.

Simultaneous ring can light both counters during a rush. Sequential ring can try the intended shop first. After hours, send both doors to one on-call seat or to voicemail. The after-hours guide is the generic version. Multi-location only adds: write which door is closed, and do not let a closed shop’s greeting claim the other door is open.

Shared appearance versus separate threads

If several people at one counter should see the same inbound call, that job is shared numbers, listed on Scale. Talk to sales if you need shared appearance on another plan. Separate DIDs still ring the people you assign. Do not assume every plan includes a shared inbox just because two shops exist.

Texts should stay on the same DID the customer dialed. XI messaging is two-way SMS and MMS on that number. US application-to-person texting needs A2P 10DLC brand and campaign registration. Inbound SMS is listed on the pricing page. The business texting guide is the same-number walkthrough. A downtown customer should not land in the suburb’s text thread because someone forwarded a cell.

Notes belong next to the call. XI CRM is contacts, notes, and history — not a multi-store POS. If you already live in HubSpot, Slack, Salesforce, or Zapier, those connectors are listed on integrations. This guide does not invent a location-picker CRM XI does not sell.

Port each published line on purpose

Inventory every number a customer can still reach: each Google listing, each window, invoices, and the leftover DID from the first shop’s old carrier. Mark which of those you will keep. Port one DID at a time. The porting checklist is the paperwork. How to switch providers is the surrounding week: new seats first, port second, cancel last.

While a port is pending, forward the losing carrier to XI so that door still rings a human. Do not cancel the old account first. Do not change both Google listings on the morning you submit the first port. If a shop is new and has no number yet, buy a local DID and point print at it after routing answers a live test call.

If you have been comparing a personal-style number for the owner, XI vs Google Voice is the compare page. A second location usually needs a line you can hand to a hire at that door without moving SIM cards. For a larger UCaaS brand, XI vs RingCentral and the compare index are the others. This site does not invent win rates for a two-shop cutover.

Pricing without a per-building fee

Public XI prices are the pricing-page cards. Starter is $17 per user / 30 days: a ready-to-use calling system, one DID, unlimited US/CA calls, mobile plus desktop apps, and standard support. Business is $20 per user / 30 days and adds recordings, voicemail transcripts, voicemail, a personalized greeting, and 24/7 support. Business Plus is $23 per user / 30 days for higher threshold limits. Scale is custom.

There is no second “multi-location edition” price and no published per-building hardware fee on those cards. Virtual receptionist, shared numbers, and API access are listed on Scale and as not included on the three public cards. Extra DIDs and inbound SMS are listed on the pricing page. Count people who answer the phone at each door, not every helper in the back. Small-business solutions and franchise are the product pages for this pattern.

A two-shop week, not a two-shop hour

Day one: write which numbers you publish and who answers at each door. Day two: XI seats and apps at both locations. Day three: rebuild hours and overflow, then call each published line from a phone that is not on the account. Day four: submit the first port or point a temporary forward at XI. After that port completes, do the second DID. Cancel losing carriers last.

The FAQ covers porting, apps, and what each plan includes. If you are still deciding whether to keep copper at either door, VoIP vs landline cost is the line-item comparison. If a new hire only works at one door, give them a seat and assign that shop’s DID — do not forward the brand number to their personal cell. Call +1 (833) 776-0111 if you want the inventory walked through before you submit a port.

Talk to XI

Put both doors on XI, keep the numbers customers already save, and route the next missed call to the shop that is actually open. Starter is $17/user/30 days.

See pricing · Contact sales · Call +1 (833) 776-0111

FAQ

Should two shops share one published number or each keep a local DID?: Either works. One brand number is simpler for ads and Google if callers do not care which door they reach. A local DID per shop is better when each location already has a listing and a neighborhood number. XI can port existing lines or add new local numbers from the phone-numbers page.
Which XI plan covers more than one location?: Published US plans are Starter at $17/user/30 days, Business at $20/user/30 days, and Business Plus at $23/user/30 days. There is no per-location hardware fee on those cards. Starter includes one number. Extra DIDs are listed on the pricing page. Shared numbers and virtual receptionist are listed on Scale — talk to sales if you need them on another plan.
Can callers press a key for each store?: Yes, if you use the virtual receptionist spoken menu. It is listed on Scale. Talk to sales if you need the menu on another plan. Time-of-day routing and sequential ring still work without a spoken tree. Keep the first menu to the stores plus a way to reach a person or leave a message.
Do we have to buy a new phone system for the second shop?: No. XI is a virtual phone system. Seats and numbers live on the account. A second location is more people who answer and, if you want local presence, another DID. Port the number already on that shop’s door. Desk phones are optional. Calls ring the apps and the browser.

Multi-Location Phone System for Small Business