Question 1

How much does XI cost?

Accepted Answer

Published US phone plans on the pricing page are Starter at $17/user/30 days, Business at $20/user/30 days, and Business Plus at $23/user/30 days. Scale is custom. All plan cards are billed per user for 30 days.

Question 2

Can I keep my existing business phone number?

Accepted Answer

Yes. XI supports number porting so you can move a local or toll-free number you already have. Call forwarding can keep the line reachable while the port completes. Start from the porting page or talk to sales.

Question 3

What is included in an XI phone plan?

Accepted Answer

Starter includes a ready-to-use calling system, one phone number (DID), unlimited calls in the US and Canada, and mobile plus desktop apps. Business adds call recordings, voicemail transcripts, voicemail, a personalized greeting, and 24/7 support. Virtual receptionist, shared numbers, and API access are listed on Scale.

Question 4

Does XI include business SMS?

Accepted Answer

Yes. XI supports two-way SMS and MMS on the business number. US A2P 10DLC brand and campaign registration is required for application-to-person texting. Inbound SMS is available as a $5/30 days add-on on the pricing page.

Question 5

Does XI have a virtual receptionist?

Accepted Answer

Yes. XI includes a virtual receptionist that greets callers and routes them by menu, team, or schedule. On the published plan cards it is included on Scale and listed as not included on Starter, Business, and Business Plus. Talk to sales if you need it on another plan.

Question 6

What apps does XI run on?

Accepted Answer

XI is available on iOS, Android, macOS, Windows, and the web. The same business number works across those apps.

Question 7

Can XI replace a traditional multiline phone system?

Accepted Answer

Yes. XI is a cloud phone system. You get hold, transfer, shared lines, and ring groups without on-site PBX hardware.

Question 8

Which tools does XI integrate with?

Accepted Answer

The site lists HubSpot, Salesforce, Slack, Zapier, Google Contacts, Pipedrive, Jobber, Make, Pipedream, Gong, Fireflies, Attio, and Relay.app, plus an API for custom connections.

Question 9

Do I need hardware to use XI?

Accepted Answer

No. XI is a cloud VoIP system. You can call from the browser or the mobile and desktop apps. Desk phones are not required.

Question 10

How do I tell if a missed call is spam?

Accepted Answer

Use the free XI phone number lookup to see the spam score, carrier, line type, and location. XI does not label a number as spam or safe — you decide from those facts.

Question 11

Is XI for US small businesses?

Accepted Answer

Yes. XI is sold as a cloud VoIP business phone system for US small businesses. Published Starter pricing is $17/user/30 days. An Australia calling plan is listed separately on the pricing page, still billed in USD.

Question 12

How do I start?

Accepted Answer

Create an account from the XI signup page, or open Pay now on a published plan. You can also contact sales for porting help or a Scale quote.

XI business phone FAQ

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